Madison Valley Soy Candles wants you to be completely satisfied with your order. Should your product be received damaged or unusable, please contact our customer service department at (844) SOY-WAXX, Monday through Friday 9:00 a.m. – 5:00 p.m. PST. We will instruct you on how to return your purchase.
To receive a full refund, you must return your purchase within 30 days of purchase. Your purchase must be returned in new condition (UNUSED) with original packaging and accessories. Credit will be posted to your credit card account or a refund issued upon receipt and inspection of the returned materials. If the order includes a custom made candle that is not of (standard) color for the scent chosen, then no refund or return will be accepted.
Unfortunately, we are not responsible for any shipping charges incurred when returning a product. It is the customers responsibility to return the items to Madison Valley Soy Candles.
We cannot refund your money if you use any portion of your candle(s) or other products you purchase on our site.